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The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. Daytime Activities We were there for three glorious weeks January-February 2023. We were able to get a covid test at the resort to return to the US. Until this trip our phones spent most of the time in the room safe. Other than having disposable mask included in the room, nothing has changed. Alejandro at the bar with the pizza oven is great too. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. Please, receive our warmest regards from The Excellence Collection. If youre not too fussed about the price of the treatments. I'm looking for some suggestions of places to play, and the. Because the ocean was not appealing, the pool areas were packed. Please, receive our warmest regards from The Excellence Collection. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. You can also put your name in to return later and get a drink or enjoy the live entertainment. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. The staff knew exactly what we needed and got the job done. One of the daily activities that are on offer is a guided bike tour of the local area. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. Generally speaking, the Cancun Hotel Zone is very safe for families. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! If you have been to an Excellence resort before these restaurants will be familiar to you. The main steakhouse in the resort was pretty underwhelmed by this offering. We also use third-party cookies that help us analyze and understand how you use this website. A world of exciting flavors awaits at Excellence Riviera Cancun, where ten of the best restaurants in the Riviera Maya await. Yes, dry cleaning and laundry service are offered to guests. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. Arrl nem is beszlve, hogy az ti cl jnius . But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. In addition, the food area is an important aspect we consider and thats why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal at some restaurants. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. What are some of the property amenities at Excellence Riviera Cancun? Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. Review tags are currently only available for English language reviews. My Wife and I spent a week for our honeymoon. Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Be Ready to be Blown Away! Nonetheless, there are tons of pools and space to get sun and swim! Cancun. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. He got people to join activities they wouldnt have. Please be aware there is an extra cost for this service. Its a very smooth process. This was a great night out, the food was delicious and the chefs were really entertaining and talented. The service, the food, and the activities/room were all more than we could have ever hoped for. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. He interacted with every person in ever activity we did and made sure we were well taken care of. This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. However, guests are not required to wear a mask anywhere, but there is space available everywhere. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Offers; Suites; Deluxe Airport Transfers; Resort Map; . More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. Juan at the martini bar is the best bartender. They were lower than usual, especially the lazy river around the spa. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. Thousands of family travelers come here for their sun-soaked holiday each year. It was handled beautifully with no issues at all. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. Tripadvisor performs checks on reviews. The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. Plus, makeup and hairstyling for the bride. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. I would certainly recommend this resort. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. A comment about the blue pool floats, please don't hoard them. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The service, the food, and the atmosphere around the resort were top quality. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. It was a bit stinky at times though. The pool scene at the Excellence Riviera Cancun is first rate. 24,051 reviews. The cuisine has so much variety, the drinks are made to the standard you expect. No sign of any Mexican Food like you would expect to be available? The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. Customer service can not be matched or outdone. It has been a pleasure hosting you and we look forward to seeing you back soon. The housekeeping team was super-efficient. Please see our partners for more details. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. That works for most people, but we go on vacation to away from the world. For more on the Excellence Playa Mujeres, check out our review here. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. We never leave reviews, because all the other great reviews are true about this place. Overall the food selection was wide and of good quality. Its a must-try if you like Asian food and was our favorite restaurant on the resort. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. It is a very positive change when you see how much trash ends up in the ocean. While these areas wont be completely private there are definitely a lot fewer people in these areas. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. Our driver wore a mask and we did too in the enclosed space. The resort has a couple of adult only pools and a beach area which made the experience amazing. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. Cleaning round the clock. We estimate they took away about 25% of the pool chairs and restaurant seats. Gonzalo literally made every activity fun. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. Its between the areas of Playa Del Carmen and Cancun town. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. The Margaritas were definitely the highlight of this restaurant. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. Are any cleaning services offered at Excellence Riviera Cancun? They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. Bottles of spirits are also included in your room. Which popular attractions are close to Excellence Riviera Cancun? Having stayed in the slate of resorts that the Excellence group has in this region. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor The resort is beautiful and so well maintained. For this trip, we got a spa view swim out. The front desk already had our test scheduled based on our departure time when we checked in. There are six main pools in the resort and a number of jacuzzis dotted throughout as well. Too many photo ops to mention!The meh.Food. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. Taxes and fees that are shown are estimates only. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. Unfortunately it makes enjoying frozen drinks a little bit of a problem. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The Mile spa is really a top-class offering, but it does come at a premium price. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD.

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