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The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Your email address will not be published. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. You will be entitled to a full refund or a 120% voucher. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Copyright (c) 2006-2023, viagogo AG. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. and that I would only receive a refund if the concert was cancelled etc. If You do not qualify, do not use the Services. They take your money with no intention of even giving you anything for your purchase. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. This has reportedly been a long-standing policy of Viagogo. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. How do I unsubscribe from your newsletter? Viagogo will keep saying they already paid you but they will never show you the proof of payment. Contact & review Viagogo - rated #0 in Entertainment . I have sent multiple proof to them that the event is indeed canceled. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Join The South Shore Hospital Data Breach Class Action, Today! In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. It's unlikely you'll get the delivery costs or booking fees back, though. . Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. When listing seated tickets, all tickets in the same listing must be consecutive seats. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Even if you are, it's likely to be a more complicated process. I have been researching this company and very bad negative reviews, and practices. 3.Click Dispute a Transaction. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . 4.Select the button beside the transaction you want to dispute, then click Continue. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Stray Kids Tour 2023. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. 5.Select 'Item dispute', click Continue and follow the on . Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Piggyback tickets may not be sold in the same listing. You warrant that you are over 18 years old and have the legal capacity to make the transaction. We may also first deduct any amount you owe us from any amount we owe you. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Tomorrowland 2023 Tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 1.1 Introduction. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. By using our Site, You agree to accept this Agreement. 2.16 Claims under the viagogo Guarantee. You will be entitled to a full refund or a 120% voucher. Shows from the North American leg were also postponed until 2022 for the same reason. Apparently not. 684 Posts. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Paid 250 Euro VS the real cost of 100 euro. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Tickets may be substituted with comparable or better seat locations without the Buyers approval. To sell tickets, a Seller lists the tickets in the Site database. All redress are non-exchangeable/non-refundable.. My partner has a job where he is required to go away at the last minute. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? 6.11 Permitted use. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. 2.4 Listing. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. contends that Viagogos action is in direct violation of the companys stated policy. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Arctic Monkeys Tickets. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap.

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